The present general terms and conditions of sale apply to all sales concluded on the website www.23beauty.paris, subject to the specific conditions indicated in the presentation of the products.
ARTICLE 1: Mandatory information
The website www.23beauty.paris is a service of :
23Beauty Paris
128 rue de la Boétie, 75008 Paris, France
RCS Paris - Siret 88984592100010
Intra-Community VAT number FR96889845921
Mail: together@23beauty.paris
ARTICLE 2: Essential characteristics of the products and services sold
The website www.23beauty.paris sells :
cosmetic products, services and accessories
The customer declares that he/she has read and accepted the terms and conditions of sale prior to placing the order. order. The validation of your order is therefore considered as acceptance of of the general sales conditions.
ARTICLE 3: Prices
The prices of our products are indicated in euros including all taxes.
In the case of an order delivered to a country other than metropolitan France, the customer is the importer of the products purchased. For all products shipped outside the overseas territories or the European Union, the invoice is established on the price excluding taxes. The customer is solely responsible for the declaration and payment of any customs duties or other taxes that may be due in his country.
Delivery costs are not included in the price. The order form shall indicate the amount of the delivery costs before the order is placed.
ARTICLE 4: Availability of products
The available products appear on our site. If they are not, a note is made. In order to meet our customers' expectations, the availability of our products is regularly updated on our website.
If you have ordered an unavailable product after your order has been validation of your order, you will be informed immediately. We will proceed to cancel your purchase. If the amount had already been debited, you will be refunded immediately.
ARTICLE 5: Ordering
You can order our products directly from our website.
To place an order on our site, choose your items and add them to the basket. Confirm the contents of your basket.
If you already have a customer account on our site, please login.
If you do not have a customer account on our site, please create one.
Choose a delivery method according to your order.
Check the "payment" box to complete your order online.
Choose your payment method and check the box "acceptance of the T&Cs".
Confirm your payment.
You will receive an e-mail confirming your order at the e-mail address you provided when creating your customer account or when validating your order.
Check the details and total amount of your order. Correct any errors before acceptance.
The transfer of ownership of the product will not take place until full payment of your order.
ARTICLE 6: Delivery
Depending on the case :
We deliver in France, Europe and the French overseas departments and territories. We deliver exclusively to the address indicated by the customer.
| FRANCE - ANDORRA - MONACO | ||||
|---|---|---|---|---|
| STANDARD | ||||
| Colissimo with signature | Between 3 & 5 working days | 6,50 € | offered from 39 euros of purchase | |
| Colissimo without signature | Between 3 & 5 working days | 5€ | offered from 39 euros of purchase | |
| Colissimo relay | 24h-48h | 4€ | offered from 39 euros of purchase |
| EUROPE | |||||
|---|---|---|---|---|---|
| STANDARD | |||||
| Colissimo with signature | 7-10 working days | 6€ | free delivery from €50 | Germany, Luxembourg, Netherlands Belgium, | |
| Colissimo with signature | 7-10 working days | 8€ | free delivery from €50 | Austria, Spain, United Kingdom (UK), Guernsey, Gibraltar, Ireland, Isle of Man, Italy, Jersey, Portugal, San Marino, Vatican | |
| Colissimo with relay | 7-10 working days | 7,50€ | free delivery from €50 | Austria, Spain, United Kingdom (UK), Guernsey, Gibraltar, Ireland, Isle of Man, Italy, Jersey, Portugal, San Marino, Vatican |
Customs duties and taxes may apply for orders outside the European Union and French overseas departments. These costs are not indicated on the total of your order and are at your charge during delivery. You can find out about the amount of these additional costs from your post office.
| OTHER AREAS | ||||
|---|---|---|---|---|
| STANDARD | ||||
| Colissimo with signature | 7-10 working days | 10€ | free delivery from €39 | Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Bulgaria, Belarus, Cyprus, Algeria, Finland, Georgia, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Finland, Greece, Iceland, Northern Macedonia, Malta, Moldova, Montenegro, Norway, Romania, Serbia, Turkey, Ukraine |
| Colissimo Expert | 7-10 working days | 20€ | free delivery from €70 | Australia, Canada, China, Hong Kong, Israel, India, Japan, South Korea, Russia, Singapore, Taiwan, Thailand, Vietnam, Russia, Canada, USA, Australia |
| DOM-TOM | ||||
|---|---|---|---|---|
| Colissimo Expert | 4-10 working days | 9 € | free delivery from €39 | Saint Barthélemy, French Guiana, Guadeloupe, Martinique, Saint Pierre and Miquelon, Reunion Island, Mayotte, Saint-Martin (French part) |
Delivery times are given as an indication. They may change due to various factors such as the availability of our carrier / the processing of the order, etc..
ARTICLE 8: Terms of payment
Several payment methods are accepted. As a customer, you can pay by: Mastercard, Visa, American Express, PayPal, Amazon Pay, or Google Pay.
When paying online, please indicate your credit card number, its expiry date and the 3 digits on the back of your card. The online payment is secure.
We require full payment of the order.
ARTICLE 9: Right of withdrawal
In accordance with article L121-20 of the French Consumer Code, you have the right to cancel your order within seven working days of receiving the item. You do not have to justify your reasons or pay any penalties, apart from the cost of returning the goods;
The item(s) must not be opened and must be returned in their original packaging.
The right of withdrawal does not apply to products made to your specific specifications and to personalised products. Also excluded from the right of withdrawal are products that are perishable by nature, that cannot be returned (such as downloads) or that may deteriorate.
Return the product within the above-mentioned period. Within the same time limit, inform us of the exercise of your right of withdrawal by post to the following address: 23Beauty Paris, 128 rue de la Boétie, 75008 Paris or by email to together@23beauty.paris.
The goods must be returned to the following address, the return costs being at your charge: 23Beauty Paris, 128 rue de la Boétie, 75008 Paris.
In order for our returned product to be marketable again, you undertake to return it to us in its original packaging and in perfect condition.
ARTICLE 10: Guarantee and right to return the product (hidden defect or fault)
You benefit from the legal guarantee of conformity and therefore from an application of article L211-4 of the French Consumer Code which provides that :
"The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
"He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
The guarantee is applicable to our [new / used] products that are defective (lack of functionality, product unsuitable for the purpose for which it is intended, lack of the characteristics presented online, partial or total malfunction of the product, product failure), even in the absence of a contractual guarantee.
In the event of a lack of conformity, we undertake to replace the product.
In the event of failure to perform our obligation or in the event of a or in the event of a major defect, we undertake to reimburse you the full price paid or part of the price if you wish to keep the product. keep the product.
The presumption of lack of conformity no longer applies if it 6 months after the sale and before 2 years. You must provide proof of the defect in our product.
In the event of a hidden defect in your product, you benefit from the legal guarantee against hidden defects set out in articles 1641 to 1649 of the Civil Code. It applies to all our new products. This guarantee applies when the defect makes the product unfit for use or when it reduces its use to such an extent that you would not have bought it or would have paid a lower price for it. The guarantee against hidden defects only applies when the defect is prior to the sale. You have a period of 2 years from the discovery of the defect to act.
If there is a defect, we will replace your product or refund your money as soon as possible. or refund you as soon as possible.
ARTICLE 11: Conditions and time limits for reimbursement
The refund of the products is complete. It is done by [bank transfer / PayPal / cheque, etc.] as soon as possible and at the latest within 30 days from the date of from the date of exercising the right of withdrawal.
ARTICLE 12: Consumer complaints
Any complaint from the consumer should be sent by post to the address mentioned opposite, 128 rue de la Boétie, 75008 Paris, or by e-mail to together@23beauty.paris.
ARTICLE 13: Intellectual Property
All comments, images and illustrations on our website are exclusively reserved to us. are exclusively reserved to us. Under intellectual property and copyright law and copyright, any use is prohibited except for private use. private use.
Without prior authorisation, any reproduction of our site, in whole or in part, is strictly forbidden.
ARTICLE 14: Liability
In accordance with Article 1147 of the Civil Code, we are automatically contractual liability towards you in the event of non-performance or non-performance or poor performance of the contract concluded.
However, we cannot be held contractually liable in the situations mentioned below:
force majeure ;
foreign event for which we are not responsible;
[etc.]
ARTICLE 15: Personal data
Certain information about the customer will be passed on to the carrier (i.e. surname, first name, address, postcode and telephone number) in order to enable the processing and delivery of the products ordered.
The site's commercial offers will be sent to the customer by [SMS / email / telephone / post] if no objection has been made. The customer may at any time object to commercial offers free of charge by logging on to his personal space or by post to 128 rue de la Boétie, 75008 Paris.
Information relating to the customer may be transmitted to the site's commercial partners, unless the customer objects.
The site ensures that the customer's personal information is collected and processed in compliance with the French law n°78-17 of January 6, 1978 relating to information technology, files and freedoms.
In accordance with articles 39 and 40 of the law dated 6 January 1978, the customer has the right to access, rectify, delete and deletion and opposition of his personal data. The customer exercises this right via :
his personal space
a contact form
by email to together@23beauty.paris
by post to 128 rue de la Boétie, 75008 Paris.
ARTICLE 16: Jurisdiction and applicable law
In the event of a dispute between the consumer customer and our company, the applicable law is French law.
The French courts have sole jurisdiction to decide the dispute.